“In our continual efforts to become a uniquely inspirational 21st century retailer, we strive to provide a retail experience which exceeds our customer expectations in product range, quality and value. The predictive insights garnered from IBM SPSS Modeler have deepened our understanding of our customers’ preferences and behavior, enabling us to roll out more targeted promotional campaigns and relevant product bundles that enhance the shopping experience of our customers.”
Lawrence WeeAssistant General Manager, Cards and Corporate Sales Department Robinson & Co. (Singapore) Pte Ltd
“It’s all about relevance and timeliness. IBM EMM helps us to be a lot more productive, so that our processes are optimized and we can go from conceptualization to execution in a day. The secret to our success is that we can do a lot more marketing activity that is much more granular and a lot better targeted.”
Donald MacDonald Head of Group Customer Analytics & Decisioning, OCBC Bank
"The one thing that stands out the most about QlikView is the ease of use with which we were able to turn all this data into usable, actionable information."
Mr. Ng Terk MengDeputy Director (Applications), Nanyang Technological University
Function: Finance, Human Resources, Service & Support, Operations
" The first thing that the CEO does every morning is to check the company’s sales performance using QlikView. He gets an overview of the business through the visually rich, interactive dashboards, drilling down to operational details, if required, to make time-sensitive decisions.”
Wess WongDirector, Finance and Buisness Development, Focus Network Agencies Pte Ltd, owner of The Cocoa Trees
Industry: Retail & Wholesale Distribution
Function: Sales, Supply Chain
"Heidelberg is dedicated to being the first choice partner to the graphic arts industry, and as such we go the extra mile with a customer-oriented approach at the heart of all we do. With IBM SPSS Modeler, we are growing closer to this goal. By obtaining an accurate picture of our future sales volume on a regular basis, we can respond better to our customers’ consumables needs by reducing stock outs and improving on time delivery while managing our working capital more effectively.”
Glenn PlummerSenior Vice President
Heidelberg Asia Pte Ltd
“Mining sales data with SPSS helps us uncover statistical relationships, and more importantly, shows us the strength of those relationships, so we can instantly see what is meaningful. This helps us optimize our resources in building an effective marketing strategy. Predictive analysis helps us contact the right people at the right time with the right offer. And SPSS has given us the power to do just that.”
Joe SommaManager of Customer Acquisition & Research
HSBC Bank USA
“Generally speaking, it is a question of making various processes transparent. Where data is generated, success becomes measurable. The long-term goal is, of course, to improve the performance of BMW in all sectors and thus to achieve more success.”
Michael UngerKey Account Manager of Predictive Analytics at IBM SPSS in Germany
"With SPSS students can tackle important real-life problems, applying a range of analyses to achieve a solution in a short period of time."
Sharon WeinbergProfessor of Quantitative Methods and Psychology New York University
“Accurate planning is essential to ensure profitable sales and optimal use of resources. Thanks to IBM Cognos TM1, we can run rolling monthly forecasts and flexibly monitor and control our business performance”.
Claudia EngeliEstée Lauder Switzerland’s Finance and Administration Manager.
"We can just sit down with each other at the desk, drag and drop the stuff around the application and explore things together."
Andy CotgreaveSenior Data Analyst, Oxford University
"We provide our customers with timely data in a user-friendly way. The SPSS solution is easy to comprehend, and it delivers newer and better information at a significantly lower cost."
“The beauty of QlikView is that we can now see exactly where things are performing well and where things have gone wrong. Before, we had multiple sources and never knew if a reporting problem was just bad data or a real issue. Now we can look at reports to see how the business is actually doing.”
Tom GillRegional CIO, Aon Asia
“We dramatically reduced corporate allocations, which could take from two to five days, to an hour and a half. We also gained efficiencies in the retail allocation process, where we have saved another one to two days.”
Chris GaffneySenior Director, Financial Systems
" Since the introduction of QlikView, Robinsons Group’s decision makers have faster access to more actionable data leading to smarter, timelier business decisions so critical to retailing success.”
Abigail Alice TanHead of Information Technology, Robinsons Group
“Our information centre, our data storage, is created and used from the business intelligence environment that Cognos proposes”
Ignasi TorraIT Manager of Lindt España
“What is great about this solution is that it helps us to focus our actions on the most important topics of online discussions and immediately plan the correct and most suitable reaction.”
Online Communication DepartmentBBVA
“RTL Nederland constantly incorporates much of the viewer feedback to optimise its product offering. When approaching the final episodes of the X Factor, the online buzz about the candidates even increased by about 400 percent, providing a very rich source of information on viewer likes and dislikes. IBM analytics helps us to better understand audience needs and preferences, and hence increase viewer involvement.”
Emilie van den Bergesenior Research & Intelligence project leader, RTL Nederland
“When we discovered Tableau, its simplicity, intuitiveness and effectiveness were immediately evident and quite enticing. It not only met our needs and situational requirements, but it also fit our budget and allowed for an in-house implementation.”
Sandro LevatiDirector of IT Ferrari North America
"If we didn’t have QlikView, tomorrow there would be chaos. We’ve been working with QlikView for so long that it is difficult to imagine how we could have done business without it."
Per-Olov JohanssonHead of IT, Schenker
Region: Germany Revenue: > $1B
Industry: Transportation & Logistics
Function: Finance, Supply Chain
"In the past, five of us each spent one whole day on the monthly reports. QlikView has helped us to reduce this, saving a total of 32.5 hours."
“We chose Unica Campaign as a key element in our new database marketing infrastructure because it was easy to use… it can be run on any database platform, and we appreciated the flexibility of the solution.”
Joe Devanny Director of Database Marketing The Reader’s Digest Association, Inc.
“What we’ve done with quality and patient safety analytics is similar to what the airline industry has done—to model different clinical scenarios and outcomes, and use that to train and educate our staff.”
Asif AhmadDuke CIO
“We have dramatically improved our ability to convert prospects, nurture existing customers and reengage former ones.”
“We have been able to improve our survey projects significantly. Many projects that we could not do before we can do now with Data Collection, which makes it easier, faster and more cost effective to measure opinions.”
Dr. Chaim GattDirector of Research and Statistics, Israeli Ministry of Education
“We have been able to reduce reporting and planning cycle times by up to 50 percent in some cases, and saved hundreds of hours on low-value manual tasks... Even though our businesses have been growing close to 20 percent year-onyear, our staffing levels have remained steady."
Patrick NeeleyChief Financial Officer, Chickasaw Nation Division of Commerce
“We used to have to enter the data from the paper questionnaires into a spreadsheet by hand, but now with the SPSS solution it’s fully automated.”
Adele BarnardClinical Research Manager at Metro Spinal Clinic
“We knew IBM Unica could help us create profitable new products. We just did not realize how quickly that would happen, or how much revenue we could actually earn from those products in the first year.”
Director of Consumer Relationship Marketing Global Online Career Company
By using the software tools provided by SPSS we have cut out process time by 70 percent. …. Because the output generated by PASW Statistics is so impressive, it makes people in authority sit up and take notice of your results.
“I highly recommend Unica Marketing Operations OnDemand to companies seeking an MRM system that is easy to implement, use and maintain.”
Miyeko KeenDirector of Marketing Operations Rydex Investments
“We know the future is about building an even more intimate one-on-one relationship with every customer. We need to understand them, make the right decisions, and dialog with them wherever they engage us.”
“We needed a tool that could improve our marketing processes, increase our response rates, reduce the time of developing and implementing campaigns and optimize our customer interactions. We’re reaching those goals and driving revenue growth through personalized marketing campaigns.”
Leandro AndradeTelefonica | Vivo Director of Business Intelligence
“The citizen satisfaction survey project won an innovation award from the MOA, the Dutch Centre for Marketing Intelligence and Research. But the best testament to our success is the fact that both the citizen and employee surveys are being adopted by other police forces around the country.”
Johan HuizingProject Manager Quality Research
“Unica Marketing Operations OnDemand allows us to do in days what used to take weeks. A ‘boost in efficiency’ does not accurately describe it. I would compare it to the advent of fire.”
Marketing Coordinator Hospitality GroupMarketing Coordinator Hospitality Group
“When we find a new segment or opportunity with Unica PredictiveInsight, we can easily leverage this information in Unica Campaign due to the tight integration between the applications. The best part is that we can do it all ourselves; we do not have to rely on IT to make the necessary changes.” —
Senior Marketing Database Manager Premier Developer and OperatorVacation Ownership Resorts
A picture is worth thousand words. With IBM SPSS Statistics and a color printer, we can have a great and useful chart in minutes, and send it out to every school on campus.
“Using our customized templates, it is easy for our people to faithfully follow consistent project processes. And, as they do, Unica Marketing Operations OnDemand creates a complete project trail for review and learning. What’s more, the system’s flexibility makes it easy for us to continually refine and improve our processes.”
Marketing OperationsOnDemand Administrator Leading Healthcare Organization
“ Modeler and Collaboration and Deployment Services are integral to our new approach to inventory management. They are the key to the success of our availability excellence strategy.”
ExecutiveMajor Auto Parts Retailer
“ There are thousands of data points that are captured in our claims systems on a daily basis. To have the capability with IBM SPSS to systematically evaluate each and every piece of data, versus rely on human intervention to accomplish, is a game changer.”
Tony Smarrellivice president, national operations
“We are constantly striving to improve our business model and deliver optimal service. NetInsight provides us with a major competitive advantage because we are able to better understand changing visitor needs and trends and engage more effectively with them. NetInsight’s flexibility in reporting and analyzing web behaviors saves us considerable time and money.”
Cathleen Stewart VP of Marketing Batteries Plus
“Now we can instantly pull reports when we have a meeting with partners to show them exactly where their students are with their test scores without going through the hassle of trying to gather data and build a report. We have specific pre-built reports to handle ad hoc requests from management and schools.”
Diana WilholdDirector, BJC School Outreach and Youth Development
“Unica Campaign is critical in being able to deliver the single-best shopping experience possible for our customers. It will enable us to analyze and leverage customer data, to understand and predict customer behavior, and to implement fine-tuned, automated marketing campaigns across all business channels.”
David Johnson Vice PresidentDirect Marketing Lands’ End
“We’re very pleased with the accuracy of the model – a prediction index of 70 percent is comparable with the results achieved by most banks.”
Mads Krogh NielsenProject Manager for Data Mining and Analytics, SKAT
“We went from one in four graduating to three in four graduating. You can’t ask for better than that in six years.”
Paul SmithHoward School of Academics and Technology principal
“You cannot run your business if you do not have facts. Unica NetInsight gives us those facts—in a form we can act on. It is an awesome web analytics solution.”
Susan ZykoskiMarketing Business Analyst Citrix
“ The IBM SPSS Statistics model outputs allow us to calculate predicted performance for machines across all US locations. This guides our install and growth strategy for machine placement in the future.”
John ChestnutGIS Analyst
“Promotional emails that miss the mark get deleted or, worse, lead the customer to unsubscribe. Behavioral analysis provides a clear view into what customers want, so every email can deliver its message effectively.”
Yuichiroh AzumiInformation Security Administrator, Peach John Co., Ltd.
“By identifying the risk factors… we help our clients to intervene before accidents happen. This helps them provide a more reliable service for their customers, protects valuable cargo, and most importantly, keeps drivers and other roadusers safe.”
“Within just weeks of implementing Unica NetInsight, marketing was able to track overall site traffic, repeat visitors, new visitors, traffic to our member’s-only rewards area and transaction drop-off point—all using out-of-the-box reports together with custom reports developed by IT.”
Senior Staff Consultant Leading North American Resort and casinoSenior Staff Consultant Leading North American Resort and casino
“Predictive analytics will bring our operating costs down even further, reducing the cost per work order of service.”
Mujib U. Lodhi
"Our best estimate is that Primerica Online is five years ahead of any other similar project in the insurance industry.”
David WadeExecutive Vice President and CIO, Primerica
“ The IBM SPSS training is extremely valuable, because you don’t just learn the programs, you also learn a lot of best practices. The instructors are absolutely top-notch, and you can use them as a sounding board for exploring or refining your current methods.”
Cris PayneSenior Manager of Customer Intelligence, XO Communications
“With Unica, the customer can guide where our conversation should go. It will translate into more quality leads, and better relationship building with buyers and everyone who dialogues with us. And that is central to IBM’s value proposition: to build valuable, trusted relationships.”
Zarina Lam StanfordDirector, Software Group Demand Programs, North America, IBM
"Attracting and enrolling new students is expensive, so losing them is costly for us and for students as well. That is why we are excited about using predictive analytics to keep retention rates as high as possible.”
Dr. Frank McCluskeyprovost and executive vice-president, APUS
"Data mining has tremendous applications in higher education research, including marketing, persistence, fund raising, survival analysis, and Web site click-stream analysis. Cabrillo views SPSS as a strategic partner for conducting in-depth research on our students and their enrollment patterns."
Dr. Jing LuanChief Planning and Research Officer Cabrillo College
“In terms of data integrity, scalability and ease of maintenance and support, the IBM Cognos solution is an important step forward for business analytics at Reed & Mackay.”
Matthew EversonIT Director, Reed & Mackay
“Our ability to automate and centralize administrative management tasks has helped us to reduce our costs and enabled our agents to spend more time focusing on core business.”
Head of Operational Marketing and Commercial ActivitiesLeading Insurance Company
“IBM SPSS predictive analytic software has exceeded our expectations. The results we obtained in successive mail campaigns during the pilot phase were very good. For Corona Direct, this is only the beginning. We are convinced that our success in cross-selling will be much higher, as our database managers gain more experience with the analytical software and build up a richer knowledge of customer needs. With additional data and cross- selling, we are expecting improvements of 50 percent and more.”
Philippe NeytCommercial Director, Corona Direct
“In the first month of using the SPSS solution, we were able to identify patterns that enabled us to foil a major motor insurance fraud syndicate. Within the first four months, we had saved R17 million on fraudulent claims, and R32 million in total repudiations – so the solution delivered a full return on investment almost instantly!”
Anesh GovenderHead of Finance, Reporting and Salvage, Santam Insurance
" Before We were finding that BusinessObjects needed a lot of upfront work, new reports took a lot of IT time to produce and our business leaders were demanding dashboard business intelligence tools. We researched and considered Qlikview, BusinessObjects Crystal Excelsius dashboards and other available solutions in the market. QlikView came out as a clear winner. The product was much more eye-catching, intuitive and had a faster time to market.”
Chris Davis-PipeVice President, IT, Crown Worldwide Group
"As the custodian of the records, it was important for officials to have complete control of the documents. Files that may have taken hours to retrieve are now retrieved in seconds."
Sharon CamarilloIT Director, Hill County
“QlikView moves at the speed of business and not the back office, and that’s what Autodesk needs.”
Patrick BooherDirector of Enterprise Data Management, Autodesk
"The assessment really showed us where we could make improvements in our processes. Hyland was able to get people to talk about what they do, how they do it, and what systems they rely on."
Doug HausnerSenior Associate Registrar, Rochester Institute of Technology
“QlikView is the only BI software that can cope with our set of rules.”
Willem BardoelController, Merck Sharp & Dohme
"Getting a requisition approved used to take three weeks, sometimes longer. Now, we complete most requests in only three days... Most importantly, MetroHealth is sure everyone followed the right procedures and can prove it with audit trails."
Cathy KowalskiMaterials Management Systems Specialist, The MetroHealth System
“QlikView is a true management tool. The Managing Director and CFO have visual dashboards with KPIs to monitor the financial performance of all departments against their operating plan. We can see how the business is doing right now—on the fly. It doesn’t take two or three days.”
Jacob Hoffmann-PetersenIT Manager, IDG Denmark A/S
“The learning curve for Modeler is very short. Its functionality is so easy that we found students can actively use it in as little as two weeks. In fact, students come up to me after the first week of class and say, ‘This is so amazing ... look what I can do with this software!’”
Dr. Elaine AllenAssociate Professor of Statistics and Entrepreneurship, Babson College
"Imaging and workflow management saves time and money. Our office is more efficient and provides quicker responses to inquiries. No more file or transcript search parties."
Chris J. FoleyDirector of Undergraduate Admissions, Indiana University
“All divisions have improved their profitability thanks to the intuitive reporting and analysis capabilities QlikView offers.”
"OnBase lets our front end staff focus on customer service. Even if it gives them just a few extra minutes with a customer, that's more time they are getting to know the customers and cross-selling."
Andrew WeibelAssistant Vice President Information Systems, Westfield Bank
“QlikView stood out from the competition for its speed to market and data analysis capabilities. Following the proof of concept, it was clear that we could implement and start deriving value from the solution in just a matter of weeks.”
Devdutta ChandavarkarDirector of After Sales, Mercedes-Benz India
“We were looking for an easy solution, and QlikView has proven to suit our needs right from the beginning.”
Mauro FerrariCEO, Adige CommercialCarta
"The ideal goal is interoperability. That is really the best opportunity for optimal care... With OnBase, the information is at the right place at the right time, for the right person."
Robert S. Juhasz, D.O.Associate Medical Director, the Cleveland Clinic
“QlikView is an immensely powerful Business Discovery platform. The solution gives users the power to gain access to and freely analyse data.”
Devdutta Anki AhrnellHead of Marketing & Online Banking
"Our main target is to get QlikView into every part of our business. So far we’ve been able to create efficiencies, look at and control margins, and launch new business initiatives.”
Hilton BelnickChief Information Officer, Advantage Pharmacy Group
"By following the roadmap Hyland created, we have seen some immediate results and we are already beginning to see returns."
Luis PerezChief Administrative Officer, Universal Group
“In four hours, one person achieved with QlikView what teams of IT consultants working with OLAP couldn’t achieve in a year and a half.”
Michael KorinChief Information Officer, Superior Graphite
" QlikView provides a fast, consistent view of the progress of sales, orders, margins, and invoicing with a few clicks of a mouse, as well as detailed, accurate analysis of customers and different business entities.”
José Ignacio AmonarrizInformation Systems Manager, Salto Systems
"OnBase has helped us comply with Joint Commission audits. Within months after OnBase was implemented, a surveyor showed up unannounced at a regional hospital for a spot lab review. The manager called in a panic, but not only did the audit go fine and quickly, the surveyor was wowed by the system."
“With QlikView, we can run reports and create dashboards quickly to detect market changes and product sales in real time. This allows our salespeople to immediately respond to new opportunities and improve business performance.”
Victor AguilarSupport Sales Manager, Gatorade de Mexico
" Our rapid growth and need for information availability are well supported by QlikView. It has proved to be an excellent choice for us and meets with our dynamic requirements of providing the appropriate Business Performance Information to the relevant people.”
Executive VPIT, Fullerton India
"With OnBase, we have the ability to accurately record pertinent data regarding the client and any correspondence or communication with them in a central repository. This means that anyone looking at that record can see the detail of the case, and the current status of any claims, enabling them to answer enquiries faster and with confidence as the information they see is accurate and up to date."
Chee Wan LeongOperations Manager, Takaful Malaysia
“AFD used to manage by anecdote, intuition, and assumption. With QlikView, our decisions are based on data-supported facts. We can test an assumption before we act on it and measure a decision after it’s made.”
Elizabeth GrayBusiness Systems Analyst Supervisor, Austin Fire Department
" Our vision for business is that in a 24/7 world, where data is abundant, trust, loyalty and transparency will drive market growth. Information and knowledge is free, but insight is scarce. QlikView helps us to realise these insights.”
Cees de BoerCFO, Deloitte
"The solution is easy to use and dramatically speeds up the turnaround of complete and incomplete contracts. In all, the solution has far exceeded our expectations."
Bert van den BergProcess & Quality manager, BMW Group Financial Services
“I fully agree with everything leading analysts recently published: QlikView represents the new user-driven approach to Business Intelligence.”
Angelika KlidasTeam Manager QlikView Competence Center and part-time Business Intelligence teacher at Hogeschool van Amsterdam (Amsterdam High School), UWV
" Before QlikView, we did not have good decision-making insight into revenue month-to-date or transactional intelligence, which was critical for knowing how to improve our business performance.”
Suresh VadakathDirector, Strategic Planning, Arbinet-thexchange, Inc.
"In total, CHFA saves $1 million every year with OnBase. We save on document retrieval and office space, and our employees are three times more productive."
Brian MuellerECM Program Manager, Colorado Housing and Finance Authority (CHFA)
“QlikView plays a big role in supporting our performance improvement initiatives. It helps the organization improve across many different facets and dimensions and it’s been the best tool to help people understand their performance. In the future, we will look to get QlikView in the hands of more users and develop more dashboards.”
Mike DoyleEnterprise Data Warehouse Manager, Allina Health
"With our expertise in Big Data management, and IBM’s leading-edge analytics technologies, we’re well positioned to help shift the paradigm for mental health services."